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Social BPM – new and improved
I was shouted at by one of our Sales Sector Leads when he heard that Gartner is now writing about Social BPM and Metastorm had launched with a huge fanfare their “cloud-based modelling tool with added...
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Force.com – a powerful force in enterprise computing and a new book
For those of you who haven’t heard, Force.com is making Salesforce.com sticky. Sure the Salesforce.com CRM app is easy to use and can be accessed anywhere you have a browser and access to the internet...
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AXA brings iPhone app to life on paper
The early films were simply recordings of stage plays. The early forays into eBooks are simply digital representations of paperbooks. Now there is something very exciting happening. Combine existing...
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Making work easier, faster and more valuable for millions of people
A tough ask? Marketing hype? Grandiose plans of a start-up disconnected from reality? No. A very serious statement of intent from a 12 year old software company with an enviable track record of...
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BI = Business Insight (when you add process context)
BI is like following horse and looking at the manure to work out what it ate. Now that is important. But how do you gt around to the front end to see what is being eaten, or better still deciding what...
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The vendor – client relationship… a real world view
Having just presented at the Nimbus annual EMEA user conference www.inspiring-performance.com I was intrigued by the comments from a number of clients, but also several of the seasoned analysts who...
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What if your vendor client relationships were REALLY like this…. or are they
Do you recognise any of these discussions in your dealings with customer or vendors. See how they make you squirm when applied to ‘real life’. Or to put it another way “I only negotiate UPWARDS. You...
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CRM = Customer REJECTION Management
I read a great blog from Max Pucher trying to use his thousands of airmiles as Senator Gold Card holder on Lufthansa, when they decided to take both barrels and aim them squarely at their foot. One...
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How many seconds do you have left to live?
How many seconds do we have in life – in total. Assuming you live to 80, then a little over 2.5m seconds. This video has an interesting perspective, plus it is a great dance track…. A large...
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The Xmas season’s networking parties…. kissing frogs?
As Christmas approaches the invites to corporate parties flood in. Opportunities to network is the name of the game. Or is it the worst way to spend an evening? You feel you need to attend but are...
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Should you use #BPM or #CRM to improve customer experience?
An interesting question from eBizQ today. Interesting because it asked BPM or CRM. Customer service is at its heart a process supported by an application. So you should use (BPM: process mapping) to...
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Why software vendors should fear the Clouds #cloud #cio #isv #Salesforce.com
Looking at the resignation letter on my desk, I don’t understand how we got it so wrong. He was our top salesman and was the most vocal about offering a cloud solution alongside our existing product....
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Now that is what I call Customer Service StreetSideAuto.com #crm
Below is the email transcript. Now it is not good Customer Service just because I was given something for free. In fact I already have bought chains, so the extra free set are of limited value to me....
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Our flavour of BPM just got mission critical #bpm
Nimbus is often dismissed as “it is just documentation”. We could get angry. We could post inflammatory remarks on their blogs. We could passionately argue our case. Instead we decided to focus on our...
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Heavenly metrics – not #bpm #bi
We’re in Heavenly, a ski resort which lives up to its name with beautiful trees and stunning views of Lake Tahoe from the ski runs. And proudly they claim to be the largest resort in the Lake Tahoe on...
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Survey says “you are not ready”, which actually means “get started” #BPM
A recent Forrester survey has determined that most organisations are not ready for sustainable BPM. But at the same time the research says that the most successful organisations “Develop and maintain...
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Garter: SaaS ERP reduces only part of implementation effort #NOSS #erp #crm...
Recent Gartner research by Christian Hestermann titled SaaS ERP Only Reduces Part of the Effort Needed to Implement and Operate Your ERP spells out what many of us involved in ERP implementations have...
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Why the iPad is becoming a hit for business #iPad #BPM #cloud
Here is a story from this morning’s meeting at a client who is considering using Nimbus Control for process mapping , management and global deployment. The client has over 250,000 employees and the...
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SocialBPM software will not change behaviour #bpm #social #noss
At last some solid, researched advice Social Media: It’s About New Behaviors Not New Technologies [link for Gartner clients] from Anthony J. Bradley at Gartner which is not social media / bubble hype....
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Who was conceived first – Lotus Notes or Mark Zuckerberg? #facebook #ibm...
Mark Benioff came up with a great quote at Dreamforce – “Lotus Notes was conceived before Mark Zuckerberg was”. Great sound byte. Really makes an impact. But before I used it I thought I’d check out...
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What the f**k does social media have to do with BPM?
Why the expletives and asterisks? It was promoted by the excellent presentation by Brand Infiltration called “What the F**k is Social Media NOW?” which you can read below. It has some stats that...
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Great app but even better marketing video #iPad #iPhone #bpm
I have no idea how good the Rethink Realizer is, but this simple video explains what it is, what it does, and why you shoud use it. Simply. Easily. Amusingly. Shouldn’t all marketing teams take this...
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Marketing techno-babbble is confusing users and losing business
This is a great game which I learnt at the Business Improv Lab, but we play it at home with our 2 children (Gabriella – 11 and Max – 9) . Imagine that a 1,000 year old man has walked into the room....
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3 P’s – critical in sales and many other things in life #sales
We are all in sales. For our companies possibly as sales people, but definitely when navigating the politics and arguing your case. For ourselves for career progression and getting the finer things in...
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How to debate, present and lobby- watch and learn #presenting
Thank you for smoking is a satirical and funny film about the lead spokesperson for “Big Tobacco”, but it is also a fascinating look at how to argue a case against insurmountable odds. Plus a timely...
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Self service…Select 1 for Confusion. Press 4 for Frustration. #bpm #crm
Self service “kiosks“ are now appearing in airports, supermarkets and banks, and we’ve had automated call answering services for decades. Good ideas in principle, but too many companies get it...
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Persistence – the most under-rated attribute #bpm #success
“Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful people with talent. Genius will not; unrewarded genius is almost a proverb. Education...
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Fighting for a better yesterday? #bpm #scary
I was just copied on this post, which was in answer to the question; “My client needs to map their processes – any ideas” “Post-it notes, brown paper and a digital camera together with Visio work well...
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Why can’t Lotus Cars make a profit?
Lotus Cars, alongside Aston Martin, is one of the UK’s success stories in terms of building desirable sports cars. Aston Martin exudes sophistication and style – and their V8 and V12 engines sound...
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Ambush marketing. Way cheaper, way cooler and way more fun than BIG BUCKS...
You could pay a “kings ransom” or “an arm and a penis” for the marketing rights to a huge event, such as the Olympics. Or you can spend time thinking and being creative. Something that is being called...
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The status of enterprise social in one slide
Filed under: CIO, innovation, lifestyle, managing people, sales, social media
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CRM = Customer Rejection Management #crm #crmfail #customerservice
Every major organization has some form of customer call center. You may have renamed yours “contact center.” They are manned by staff that are trained, tooled-up with technology and incentivized to...
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QR codes and iPad drag exhibitors out of the dark ages @eventprodshow #eps13...
The Event Production Show, which kicks off today at Olympia in London, is the exhibition for exhibitors, so you’d expect it to be at the cutting edge of event technology. But this is a world first....
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No one can throw a book away. Can the same be said of your marketing...
Marketing’s dirty little secret In the world of B2B marketing a hidden secret is the humble printed book. Although eBooks are taking off there is still a place for the business paperback. Books are a...
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Q9 Group launches. The start of a new era or is that error?
The summer is over. The flip flops and shorts have been swapped for business attire. I took the summer off to spend time with the family and that has proved to be one of my better decisions. But I also...
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Hiring a booth babe is SO, SO wrong, or not.
Companies still do it. They hire “booth babes” to work the stand, attract punters and scan badges. They are paid per scan. Yes it is still that shallow. Here are 3 reasons why this is a bad idea, and...
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Pivot before the cash runs out *updated*
READ TIME: 2 mins HINT: Pivoting is not a business strategy, but a tactic. HINT: Constantly pivoting is called a “death spiral” Pivot is not a business strategy Nowadays the trendy way to mask a...
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10 reasons why the COO hates Christmas
Just recently Q9 wrote a suitably dour article on why the CIO hates Christmas – Bah humbug. It all hinges around BYOD and the power of the consumer as an employee. So in the cheery spirit of Christmas,...
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Struggling to forecast sales? Maybe it isn’t you.
The biggest issue when running an early stage company with a burn rate when selling to Early Adopters is the inability to predict the close date of the pilot projects. These make up the majority of the...
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Viral marketing in 1860
So you are General William Giles Harding, living in Nashville, Tennessee and you need to drive up sales of your thoroughbred horses in 1860 and pay for the upkeep of your 5,400 acre estate, Belle Mead...
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Cloud – it’s all good right? Not for ISVs
This is an excerpt from our new book “Thinking of migrating to the cloud? Ask the Smart Questions” which is out in the fall. Simple decision, right? As every new software vendor “in the cloud” it...
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See your product through the eyes of your customers.
Perhaps this simple reframing of how you think about your product through the eyes of your customers will help. Filed under: cloud computing, sales
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